Gemata intends to make its own a fundamental requirement of the ISO 9001 Standard, satisfaction of interested parties. The latter are:
the Customer, owners or partners, employees, the company or community, suppliers.
The commitments and will of Management accordingly are:
- Maintain Quality, Environmental and Safety Management Systems active by providing the necessary human and instrumental resources. They must support the achievement of the organisation's objectives and are an integral part thereof.
- Maintain an active Management Organisational Model in accordance with Legislative Decree no. 231/2001.
- Support profitable and sustainable management, i.e. based on ESG (Environmental, Social & Governance) criteria through adherence to international standards for the protection of human rights, animal welfare and the environment.
- Maintain an ongoing review of the activities of subsidiaries in order to improve costs and revenues.
- Define and disseminate within the company objectives and programmes for the implementation of continual improvement. All corporate functions, for this purpose, will be urged to monitor the indicators dependent on them.
- Operate in the exercise of one's activity in the utmost respect of the legislation in force, keeping continuously up-to-date.
- Inform, educate, train, sensitise, involve and continuously motivate all personnel in the methods provided for by the Systems and for professional activities. In particular, regarding the company risks and the prevention and protection measures to be taken in relation to the task performed and the environmental repercussions when carrying out one's activities. For the latter, this also concerns any contractors and service providers within Gemata.
- Ensure the professional development of assembly and service technicians in order to ensure customer satisfaction.
- Develop new machine and plant designs that meet customer requirements, but at the same time reduce and improve environmental impact while safeguarding the health and safety of workers, third parties and the community in which Gemata operates. Continuously research and adopt, within the limits of possible competitiveness, environmental sustainability for its products, adopting for this purpose materials, technologies and any valorisation/evidence systems.
- Pay close attention to customer service requests by prioritising them among the organisation's activities.
- Ensure the constant maintenance of the equipment and systems installed in order to ensure their efficiency and the consequent safety of the operators who may use them.
- Ensure worker consultation, preferably through the Workers' Safety Representative, on choices and issues relevant to occupational safety and health
- Prioritise preventive actions, including internal investigations of potential risks to workers' health and safety, to reduce or eliminate the probability of occurrence of accidents, injuries or other anomalous conditions.
- Encourage activities related to the health and well-being of workers.
- Ensure the constant maintenance of the equipment and systems installed in order to ensure their efficiency and the consequent safety of the operators who may use them.
- Maintain the acquired environmental standard and, subject to available human and financial resources, continuously improve it in the prevention of pollution. In this sense, the organisation intends to pay special attention to the aspects of atmospheric emissions and the need to reduce the waste produced.
- Export its environmental policy outside the site by trying to make its suppliers aware of the importance of the environmental factor and to target, where possible, those suppliers that adopt production processes with a lower environmental impact.
- Continuously engage in charity and sponsorship activities in support of the local community.
- Seek transparent forms of communication with the public for the dissemination of company policy to interested parties, environmental communication and the receipt of opinions/ideas and suggestions from outside and valuable for the critical review of the objectives and targets set by the company. To this end, it intends to promote cooperation between the company's various resources, collaboration with business organisations and trade union representatives, as well as with external designated bodies.
Gemata must be able to continuously adapt to market requirements quickly and flexibly and grow with the customer; it must create a relationship of trust with him, see him as a partner proud to use the Gemata product.
The entire organisation, down to each worker and each according to his or her attributions and competences, is responsible for the management of quality, environment and safety systems
All Gemata personnel must feel that they are participating and involved in collaborating, pursuing and achieving these goals.
The company’s success must also be understood as one's own success.